Help Center

If you place an order before 13:00, it usually ships on the same day. Please note that it may take longer time under big launches and sales.

We are sorry to hear that you want to cancel your order. Let us know if we can provide you with any information about our products or do something to help.

Please contact us as soon as possible on the chat if you want to cancel your order. We can not guarantee that we will be able to cancel your order before it leaves our warehouse. If your order has left our warehouse, you have to make a return request when you receive your package.

If you need to change your name or shipping address, please contact us as soon as possible. If your package is dispatched from our warehouse, we are not able to change any information. You then have to contact the carrier for any changes.

We offer DHL Express and UPS for customers living outside Norway. To calculate shipping cost, please add your items to your cart and head to checkout for the exact shipping price.

We offer free shipping for orders inside Norway. If you want the fastest delivery possible, we recommend to choose DHL. Orders with DHL will be the first orders to be shipped out.

1. Posten Servicepakke (Free) 1-3 business days

As all orders are shipped from Norway, you may be subject to additional import fees upon delivery. Please check with your authorities for more information.

Please note that Norway is not a part of EU, and therefore you will be subjected to tax and import fee upon delivery.

If you choose to refuse the customs fee and the parcel is returned back to Calimera, a shipping and handling fee may be deducted from your refund.

As all orders are shipped from Norway, there will be no additional customs and import fees.

We offer 30 days returns from the date you ordered your item. It's up to you to find a carrier for the return.

It's crucial that you mark the return with "return" and also provide the carrier with our company information for us to receive the return. If not, we may not accept your return.

IF YOU WANT TO MAKE A RETURN, PLEASE NOTE THAT YOU HAVE TO MAKE A RETURN CLAIM BEFORE SENDING YOUR RETURN. THIS CAN BE DONE IN THE RETURN CENTER ON THE BOTTOM OF THE HOME PAGE.

Company information:

Calimera AS

VAT number: 919 518 928

Return address:

Calimera AS / Lettbutikk / Nortrail Logistics

Verkseier Furulundsvei 49, 

0668 OSLO

Norway

Calimera Apparel Return Policy:

- We do not offer exchanges. Just refunds.

- The items must be unworn & unwashed. No stains or sign of wear.

- All labels must still be attached.

We offer 30 days returns from the date you ordered your item. If you want to do a return, you have two options:

1. Pay for the return yourself (please note that your return has to have a tracking number).

2. Pay 99kr and get a return label from us (to use this service, you have to go to our return center located in the bottom of our home page).

IF YOU WANT TO MAKE A RETURN, PLEASE NOTE THAT YOU HAVE TO MAKE A RETURN CLAIM BEFORE SENDING YOUR RETURN. THIS CAN BE DONE IN THE RETURN CENTER ON THE BOTTOM OF THE HOME PAGE.

Calimera Apparel Return Policy:

- We do not offer exchanges. Just refunds.

- The items must be unworn & unwashed. No stains or sign of wear.

- All labels must still be attached.

- The polybag for the item must be undamaged.