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Get in touch with us in the chat at bottom right corner, or send us an mail to hey@moon-eyewear.com. We try to answer all requests within 24 hours.

Nope! We offer free returns and exchanges for Norwegian customers. Get in touch with us, and we will provide you with a pre-filled return label.

If you live outside of Norway, we unfortunately dont offer free returns. Get in touch with us and we will assist you as best as possible to return your order.

The standard law is 14 days, but we want you to test out to see if the product is right for you. That's why we offer 30 days free returns.

The product needs to be undamaged, and have all the product packaging in new condition.

We usually use 1-3 days to process your return from our side. After we have accepted the return, it usually takes 2-6 business days before you see the returned amount on your bank statement.


Super simple! Place a new order, and send back the products you want to exchange. This way you can be sure the product you want don't sell out while you send back the returned product.

Pro tip: Use Klarna, that way you dont need to pay anything before you get the refund back.